60 DAYS MONEY BACK GUARANTEE
We have extended our RETURN POLICY to 60 days. As well as your statutory right to cancel, we want our customer to fully satisfy with their every purchases. However, if you change your mind or would like to exchange for another size, color or styles, you are sincerely welcomed to return your items within 60 days.
How To Initiate A Return
1. Click “Star A Return”on the bottom of front page to apply return. And then you will receive our e-mail for return approval that contains our return address.
2. Customers are welcomed to choose the shipping carrier they want to return their items.
3. Customers e-mail the return tracking number to our mail box : firstname.lastname@example.org
4. The refund application will be processed within 1-2 business days, customer are expected to receive the refund within 5-15 business days after refund approval. (Except Public Holidays).
5. You will get $20 Coupon for your next order as returned shipping compensation.
6. You will also get $20 Coupon for your next order as shipping delay compensation if the delivery time exceed our promise delivery time
General Return Policy
1. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.
2. All purchases must be returned with return form and guarding box via secure freight with tracking number.
3. The tracking number and freight service used for return, which are necessary to be sent to Aimer Customer Service via email.
4. We are really sorry that you are responsible for all return and exchange costs, as well as duties and/or taxes of returning the merchandise.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Damages and issues
Certain types of items cannot be returned, like Panty, Hosiery, Swimwear, and Lingerie set that includes a panty, and Free Gifts.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.